Which of the following is a method of claim investigation?

A method of claim investigation involves various processes to gather information and assess the validity of a claim. Site inspection is a critical component of this process as it allows the adjuster to examine the location where the incident occurred, evaluate damages first-hand, and gather tangible evidence that can inform the decision-making process.

During a site inspection, an adjuster can collect visual documentation, take photographs, and interact with witnesses or other parties involved, which contributes significantly to understanding the context of the claim. This method is essential for accurately assessing damages, which is a key element in determining liability and settlement amounts.

Other options, while potentially related to the claims process, do not directly pertain to the core functions of claim investigation. Telephonic interviews, although useful, are just one method of gathering information and do not encompass the comprehensive assessment that a site inspection provides. Claim denial is a decision made based on the findings of an investigation, rather than a method of investigation itself. Financial auditing, while relevant in some cases, primarily focuses on the financial details of a claim rather than the physical circumstances surrounding it.