What must an adjuster document during a claim investigation?

An adjuster must document all findings, communications, and evidence related to the claim because this comprehensive documentation serves multiple vital purposes in the claims process. Detailed records ensure that there is a clear and accurate account of the investigation, which can help substantiate the decision-making process if the claim is disputed later on.

Documenting findings allows for a transparent assessment of the facts surrounding the claim, while capturing communications with insured parties, witnesses, or experts helps to provide context and clarity. Evidence collected during the investigation, such as photographs, repair estimates, and witness statements, enriches the adjuster's report and supports the conclusions reached in handling the claim.

Thus, thorough documentation creates a complete narrative of the claim from beginning to end, facilitating an informed and just resolution, as well as compliance with regulatory requirements for record-keeping in the insurance industry. This holistic approach underscores the importance of maintaining integrity and accountability in the claims adjustment process.