What is the primary goal of an All-Lines Adjuster when handling a claim?

The primary goal of an All-Lines Adjuster when handling a claim is to evaluate the legitimacy of the claim. This involves a thorough examination of the facts surrounding the claim, which includes assessing the damages, verifying the details provided by the claimant, and determining if the loss is covered under the terms of the insurance policy.

By accurately evaluating the legitimacy of the claim, the adjuster ensures that claims are processed fairly and in accordance with the policy guidelines. This not only helps in maintaining the integrity of the insurance system but also protects the interests of all parties involved, including the insurer and the insured. Establishing the legitimacy of a claim is fundamental to ensuring that claims are adjusted properly and that only valid claims receive compensation.

While providing customer service and avoiding legal complications are also important aspects of an adjuster's role, these are secondary to the critical task of evaluating the claim's legitimacy. Maximizing payout does not align with the adjuster's responsibilities, as their role is to find a fair and accurate resolution rather than focus on increasing payouts.